Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Buess Tabou Australia Pty Ltd (ABN: 12 345 678 901) ("Company", "we", "our", or "us") regarding your use of our tourism services and website located at buesstabou.com.

By accessing our website, booking our services, or engaging with our company in any capacity, you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our services immediately.

2. Company Information

3. Services Provided

Buess Tabou Australia provides tourism services including but not limited to:

• Guided tours and excursions throughout Australia
• Travel planning and itinerary consultation
• Accommodation booking and coordination
• Transportation arrangements
• Activity and attraction bookings
• Travel information and advisory services

We act as an intermediary for various service providers and may arrange services provided by third parties.

4. Booking and Payment Terms

4.1 Booking Process

• All bookings must be made through authorised channels
• Bookings are subject to availability and confirmation
• We reserve the right to decline any booking at our discretion
• Confirmation of booking constitutes acceptance of these Terms

4.2 Payment Terms

• Deposits are required for most bookings and are non-refundable unless otherwise specified
• Full payment is typically required 30 days prior to tour commencement
• We accept major credit cards, bank transfers, and other approved payment methods
• All prices are in Australian Dollars (AUD) unless otherwise stated
• Prices are subject to change without notice until booking is confirmed

4.3 Additional Costs

Unless specifically included, the following may incur additional charges:

• Travel insurance (strongly recommended)
• Meals not specified in itinerary
• Personal expenses and shopping
• Optional activities and upgrades
• Gratuities and tips
• Visa fees and travel documents

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 60 days before departure: 90% refund (less deposit)
• 31-60 days before departure: 50% refund
• 15-30 days before departure: 25% refund
• Less than 15 days before departure: No refund

5.2 Company Cancellations

We reserve the right to cancel tours due to:

• Insufficient participant numbers
• Weather conditions or natural disasters
• Safety concerns or government restrictions
• Circumstances beyond our reasonable control

In case of company cancellation, customers will receive a full refund or alternative arrangements.

5.3 Travel Insurance

We strongly recommend comprehensive travel insurance to cover cancellation costs, medical expenses, and other unforeseen circumstances.

6. Health and Safety Requirements

6.1 Fitness Requirements

• Customers must disclose relevant medical conditions or physical limitations
• Some tours require specific fitness levels clearly outlined in tour descriptions
• We reserve the right to exclude participants who cannot safely complete activities

6.2 Safety Compliance

• Customers must follow all safety instructions and guidelines
• Appropriate clothing and equipment must be worn as directed
• Alcohol and drug consumption policies must be observed
• Customers participate in activities at their own risk

7. Liability and Risk

7.1 Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of services purchased
• We are not liable for indirect, consequential, or punitive damages
• We do not guarantee specific outcomes or experiences
• Third-party service providers have separate liability limitations

7.2 Force Majeure

We are not liable for delays, cancellations, or modifications due to events beyond our reasonable control, including:

• Natural disasters, severe weather, or environmental conditions
• Government actions, terrorism, or civil unrest
• Transportation strikes or mechanical failures
• Pandemic or health emergencies

8. Customer Responsibilities

• Provide accurate and complete information when booking
• Obtain necessary travel documents (passports, visas, permits)
• Arrive punctually for all scheduled activities
• Respect local customs, laws, and environmental guidelines
• Treat other participants and staff with courtesy and respect
• Follow all safety instructions and tour guidelines
• Report any concerns or incidents immediately

9. Intellectual Property

All content on our website, including text, images, logos, and multimedia, is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding for commercial purposes
• Create derivative works based on our content
• Remove or alter copyright notices or attributions

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Website Usage

11.1 Acceptable Use

You agree not to:

• Use our website for unlawful purposes or fraudulent activities
• Attempt to gain unauthorised access to our systems
• Transmit viruses, malware, or other harmful code
• Interfere with website functionality or other users' access
• Submit false or misleading information

11.2 User-Generated Content

If you submit reviews, comments, or other content:

• You retain ownership but grant us license to use the content
• Content must be accurate, respectful, and lawful
• We reserve the right to moderate, edit, or remove content
• You are responsible for the accuracy of your submissions

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12.2 Dispute Process

1. Direct Resolution: Contact us first to resolve issues informally
2. Mediation: If unresolved, disputes may be referred to mediation
3. Legal Action: Court proceedings only after attempting resolution

13. Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Our services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• Cancel your service contract and obtain a refund
• Compensation for the drop in value below the price paid

14. Changes to Terms

We may modify these Terms from time to time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

For significant changes, we will provide reasonable notice through:

• Email notifications to registered users
• Prominent website notices
• Direct communication for active bookings

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

16. Contact Information

For questions about these Terms or to resolve any issues, please contact us: